Thank you for your purchase. Please read the following policies regarding product Returns and Exchanges Policies carefully:
You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price . Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. You are responsible for shipping of the product back to our facility.
DAMAGED AND/OR DEFECTIVE ITEMS POLICY
If you receive a damaged or defective item, the issue must be reported to our Support Department within 48 hours of delivery to receive the replacement item(s). We only replace items if they are defective or damaged and exchanges are only for the exact item purchased, unless the item is no longer available.
HOW TO REQUEST FOR A REFUND/EXCHANGE
Contact us via our "Contact Us" page to verify that your item is available for return before taking any other steps. Our team will get back to you with details on how to take the next step.
Please repackage the item with all it's original contents, packing materials, and instructions similar to how you received it. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund.
Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition. If we deem otherwise, our team will contact you to further resolve the return.
Refunds will be processed within 4 to 7 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the order.